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How to Handle Upset Customers
Having an uneasy customer is not a pleasant situation for anyone. When dealing with a client that is not…
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What is the Experience that Everyone is Looking For?
Estimated reading time: 4 minutes Previously we discussed the importance of hiring the right people for the hospitality industry....
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Congratulations to the Drake Devonshire Inn!
Congratulations to the Drake Devonshire Inn in Prince Edward County for their recent accolades at the annual Hospitality Design…
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Use staff engagement to enhance guest experiences
With the number of accommodation options available to travelers, it is important for Ontario hoteliers to deliver unique customer...
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Should you join Hospitality and Tourism Associations in Ontario?
When you are looking to expand your footing in the hospitality and tourism industries in Ontario, finding a network...
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The Sharing Economy and its impact on Boutique Ontario Hotels
Recently, there has been a dramatic change in the trends in the hospitality industry that is disrupting the traditional...
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Why’s my restaurant failing?
You’ve poured all your time and money into your restaurant, created all the necessary changes you can think of...
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Avoiding negative reviews online
We’ve spoken before about the importance of customer feedback, but are you aware of the important steps needed to...
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How to maximize the power of your website
Your brand website is crucial to your business- it’s the first point of contact for consumers and delivers your...
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Enhance the guest experience by talking about them
We told you before how you can use customer comments and other data to see how you can enhance...
