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A spa’s online presence and customer experience
There is no question that the first place potential clients look for a new spa is online. Research from...
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Enhance the guest experience by talking about them
We told you before how you can use customer comments and other data to see how you can enhance...
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To charge or not to charge – the great hotel WiFi debate
Hand-held devices like smartphones and tablets have become the norm for pretty much every traveler today. Comscore.com reports that 4 out...
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Get hotel quality assurance with a mystery guest
With changing demographics of guests, a slow economy and increasing competition from new accommodation services, hotel managers and owners...
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Attract more guests with an authentic local experience
The majority of a restaurant’s guests will generally be from the local area surrounding its location. They’ll often visit...
