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5 spa industry trends affecting the customer service experience
The spa industry has seen immense growth over the last five years, both in terms of customers and professionals...
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Answer your customer service problems with a secret hotel shopper
Customer service is a great tool to use to ensure your customers have the best experience possible as customer...
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Top customer service skills identified by mystery shoppers
As a business, you’re always looking for ways to improve your customer relationships with the end goal of customer...
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Holiday Guide: Delivering Excellent Customer Service during the Holiday Rush
The Christmas holidays are one of our favourite times of the year- it’s a time of giving, celebration and...
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The Benefits of Hiring a Mystery Shopping Company
Hiring a secret shopping company to evaluate your customer service needs, whether in the tourism, hospitality or dining industries,...
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7 Phrases That Should Never be Used in Customer Service
The importance of choosing words carefully within the customer service industry is crucial and can play a very important...
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Use staff engagement to enhance guest experiences
With the number of accommodation options available to travelers, it is important for Ontario hoteliers to deliver unique customer...
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Is it time to rethink your customer service protocols?
When guests at your establishment have an issue, problem or concern, it is likely that they are experiencing a...
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Customer service to deal with bad customer behaviour
In the hospitality industry in Ontario, you strive to ensure the best guest experience possible. You have invested in...
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The Sharing Economy and its impact on Boutique Ontario Hotels
Recently, there has been a dramatic change in the trends in the hospitality industry that is disrupting the traditional...
