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Good customer service starts with employee engagement
Many times companies have the objective of providing excellent customer service and focus solely on how they can please...
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5 hospitality industry trends influencing customer service skills
Disruptive forces like technology and demographic shifts are having a big impact on the hospitality industry. As the travel...
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How a hotel mystery shopper can help build brand loyalty
Building brand loyalty takes more than social media contests and rewards programs. Although these are great tools to encourage...
