-
Good customer service starts with employee engagement
Many times companies have the objective of providing excellent customer service and focus solely on how they can please...
0 -
5 hospitality industry trends influencing customer service skills
Disruptive forces like technology and demographic shifts are having a big impact on the hospitality industry. As the travel...
-
Using the customer service definition to enhance guest experiences
Although the dictionary definition of customer service may be “the assistance and advice provided by a company to those...
-
How a hotel mystery shopper can help build brand loyalty
Building brand loyalty takes more than social media contests and rewards programs. Although these are great tools to encourage...
-
Mystery diners are changing the restaurant industry
When people come into your restaurant they’re looking for more than just great food, they want a memorable experience...
