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Why “the customer is always right” can be bad for business
“The customer is always right”, isn’t that the way we’ve always been told to do business? The phrase has...
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How to improve customer experience with employee engagement
Are your employees putting time, not passion, into their work? Even worse, is your lack of employee engagement costing...
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Use customer feedback to improve your business
As the old adage goes- “news travels fast, bad news travels faster.” User-generated content websites currently allow customers to...
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Niagara mystery shoppers can improve loss prevention strategies
Maintaining profitability is the core goal for any business. That’s why every business needs a loss prevention strategy to...
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5 Easy Ways to Improve Your Customer Service
Estimated reading time: 3 minutes Customer service is at the core of every business. It’s simple really; if your...
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Mystery Shopping Top 10: What your customers LOVE!
Estimated reading time: 2 minutes We surveyed our shoppers for the top 10 things they’ve found impressive and… well...
