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Is it time to rethink your customer service protocols?
When guests at your establishment have an issue, problem or concern, it is likely that they are experiencing a...
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The Sharing Economy and its impact on Boutique Ontario Hotels
Recently, there has been a dramatic change in the trends in the hospitality industry that is disrupting the traditional...
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Niagara mystery shoppers examine 5 common customer service mistakes
Bad customer service can have tremendous consequences for the hotel industry and can cost your hotel customers and end...
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Is your restaurant giving your guests what they want?
Have you determined what your customers want from your restaurant? If you’re operating in the public sphere, seeing through...
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5 tips on how to retain customers
Customer retention is incredibly important to businesses in the hospitality industry. Gaining new customers is much more difficult than...
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Why’s my restaurant failing?
You’ve poured all your time and money into your restaurant, created all the necessary changes you can think of...
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Business Alert: Secret shopper scams
What once started as a classic mail scam in Ontario has been rapidly spreading across Canada. The “mystery shopper”...
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Enhance the guest experience by talking about them
We told you before how you can use customer comments and other data to see how you can enhance...
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Attract more guests with an authentic local experience
The majority of a restaurant’s guests will generally be from the local area surrounding its location. They’ll often visit...
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A customer’s perspective will change your business
We’ve seen it hundreds of times. A business has everything going for it: knowledgeable, passionate employees, great services or...
