-
Improve your customer retention with mystery shopping
With new customer acquisition being the main objective of many businesses, they forget the important focus of customer retention and...
0 -
Customer service practices that put your spa on the best of list
The key to running a successful spa business in Niagara is guest satisfaction. When your guests are satisfied it...
-
How to increase revenues with Secret Shopper feedback
There are many benefits to hospitality businesses that use secret shoppers to monitor customer experiences. The most valuable of...
-
What is the Total Customer Experience?
Whether your company is in the hospitality, restaurant, attraction or spa industry you’ve probably already realised that for...
-
Improving Customer Service Experiences in Ontario’s Hospitality Industry
Successful hospitality properties understand that they are in the business of delivering experiences. While you are selling goods and...
-
Develop a customer service strategy that gets your Niagara hotel noticed
When you google niagara hotels, the first link to populates is The 10 best Niagara Falls Hotels from TripAdvisor...
-
How Secret Shoppers can Change your Business
If you’ve ever been curious about how customers really see your business, aside from reviews on TripAdvisor, hiring a...
-
Holiday Guide: Delivering Excellent Customer Service during the Holiday Rush
The Christmas holidays are one of our favourite times of the year- it’s a time of giving, celebration and...
-
The Benefits of Hiring a Mystery Shopping Company
Hiring a secret shopping company to evaluate your customer service needs, whether in the tourism, hospitality or dining industries,...
-
The importance of guest loyalty
With so many day-to-day business regiments that take place in the hospitality industry, it can often be difficult to…
