-
Customer service to deal with bad customer behaviour
In the hospitality industry in Ontario, you strive to ensure the best guest experience possible. You have invested in...
0 -
The Sharing Economy and its impact on Boutique Ontario Hotels
Recently, there has been a dramatic change in the trends in the hospitality industry that is disrupting the traditional...
-
How to reward customer loyalty
Customer loyalty is incredibly important for any business. Developing and maintaining positive relationships can mean long-term business for your...
-
Why “the customer is always right” can be bad for business
“The customer is always right”, isn’t that the way we’ve always been told to do business? The phrase has...
-
5 reasons why people are choosing boutique hotels
Finding the right hotel is important to travellers. Whether they are travelling for business or pleasure, guests are looking...
-
Is your hotel prepared for baby boomers?
A big focus in the hospitality sector has been about how to attract millennials. As the latest generation of...
-
A Niagara mystery shopper can improve the customer experience
Are you noticing that you have difficulty attracting or retaining customers to your business? Have you personally taken a...
-
How to improve customer experience with employee engagement
Are your employees putting time, not passion, into their work? Even worse, is your lack of employee engagement costing...
-
How to use the right social media for your business: Part One
The importance of utilizing social media in your business is nothing new to you, but are you still asking,...
-
Why’s my restaurant failing?
You’ve poured all your time and money into your restaurant, created all the necessary changes you can think of...
