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Why a guest experience audit can improve your spa
It’s important to look past what you may think clients are expecting when they come to your spa and...
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Reduce your customer churn rate with mystery shopping
Most businesses want to attract new customers but forget that the bigger win, in the long run, is keeping...
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5 spa industry trends affecting the customer service experience
The spa industry has seen immense growth over the last five years, both in terms of customers and professionals...
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Using the customer service definition to enhance guest experiences
Although the dictionary definition of customer service may be “the assistance and advice provided by a company to those...
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How a hotel mystery shopper can help build brand loyalty
Building brand loyalty takes more than social media contests and rewards programs. Although these are great tools to encourage...
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Answer your customer service problems with a secret hotel shopper
Customer service is a great tool to use to ensure your customers have the best experience possible as customer...
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Top customer service skills identified by mystery shoppers
As a business, you’re always looking for ways to improve your customer relationships with the end goal of customer...
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Mystery diners are changing the restaurant industry
When people come into your restaurant they’re looking for more than just great food, they want a memorable experience...
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Using customer service to make your attraction memorable
Sure, customers will come through your attraction and have a good time, but what happens after? Even if the...
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Mystery shopping programs in Ontario’s hospitality industry
Mystery shopping is a service that has been around for decades, dating back to the 1930’s. Today, it’s a...
