To charge or not to charge – the great hotel WiFi debate
Read moreHand-held devices like smartphones and tablets have become the norm for pretty much every traveler today. Comscore.com reports that 4 out of 5 millennials in the USA carry a smartphone while more than half of individuals aged 35- 55+ year-olds carry a mobile device with them regularly. It’s fair to assume then that the majority of guests staying in your hotel are
0Get hotel quality assurance with a mystery guest
Read moreWith changing demographics of guests, a slow economy and increasing competition from new accommodation services, hotel managers and owners are facing new challenges in maintaining and increasing the flow of guests through the doors. With summer coming to an end, it’s a great time to reclaim your hotel quality assurance with a hotel mystery shopper and guest experience audit. Manager and
Niagara mystery shoppers can improve loss prevention strategies
Read moreMaintaining profitability is the core goal for any business. That’s why every business needs a loss prevention strategy to keep the losses from inadvertent and deliberate acts to a minimum while retaining a high level of customer service. Mystery shoppers can be a valuable tool for developing a loss prevention strategy that identifies your main areas of loss and get
Attract more guests with an authentic local experience
Read moreThe majority of a restaurant’s guests will generally be from the local area surrounding its location. They’ll often visit initially and return because of a feeling of familiarity and comfort that comes with enjoying a local establishment. It can also provide a great feeling of pride in supporting a local business and by extension their community whenever they dine at
A customer’s perspective will change your business
Read moreWe’ve seen it hundreds of times. A business has everything going for it: knowledgeable, passionate employees, great services or products and a unique place in the market. The only problem is, new guests or customers aren’t visiting, or the ones that are coming in never come back. Something just isn’t working and the business owner or manager can’t figure out
