The feedback to expect from a secret shopper audit
Read moreIf you own a hospitality or a tourism based business you’ve probably heard about the merits of a secret shopper audit. Secret shopping audits are powerful research tools that provide you with the feedback that you need to improve customers service and employee training operations, increase sales and customer loyalty and overhaul customer experience levels. Here’s the type of feedback
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What to include in your Customer Service Training Programs
Read moreCustomers are the heart of your hospitality business, their satisfaction is what drives your success. And their satisfaction is a direct outcome of their customer experience. Your employees are the face of your company and their attitudes and actions can be shaped with training. To truly succeed in the business of hospitality anymore, a focus must be made on
Secret Shopping in Ontario: Why you should invest in a Guest Experience Audit
Read moreHow can you take your business to the next level? You do so by understanding what your customer base wants and what make a guest experience excellent. Investing in a guest experience audit will provide you with an understanding of how you can improve your business so that you stand out from the competition. Secret shopping programs are essentially
Improving Customer Service Experiences in Ontario’s Hospitality Industry
Read moreSuccessful hospitality properties understand that they are in the business of delivering experiences. While you are selling goods and services it’s the businesses whose employees deliver those goods and services with meaning that always stand above the rest. The bottom line is that the ability to provide consistently superior customer service experiences gives your Ontario hospitality property the competitive advantage.
Develop a customer service strategy that gets your Niagara hotel noticed
Read moreWhen you google niagara hotels, the first link to populates is The 10 best Niagara Falls Hotels from TripAdvisor and a few links down is another top 10 list. The Niagara hotels that populate the tops of those lists are the hotels whose customer service reviews are the strongest. With more and more travellers conducting research before booking a hotel,
