Advice and Resources for the Hospitality Industry

  • How Secret Shoppers can Change your Business

    By on January 20, 2016

    If you’ve ever been curious about how customers really see your business, aside from reviews on TripAdvisor, hiring a secret shopper is a smart choice for your business. That is because secret shoppers provide an unbiased customer based response to their experience with your business. The information that they provide can give a company the key to customer experience improvement.

    Read more
    0
    Braymark | Niagara Ontario Mystery Shopping
  • How to Hire the Best Secret Service Shopper Company

    By on December 23, 2015

    Your company has finally decided to hire a secret service shopping company to truly understand the needs, expectations and views of your unique customer base. Hiring a secret service shopping company for your business has many business perks, including allowing employees to better understand the needs, views and experiences that customers expect, as well as business strengths. To understand the

    Read more
    0
    Braymark | Niagara Ontario Mystery Shopping
  • Holiday Guide: Delivering Excellent Customer Service during the Holiday Rush

    By on December 16, 2015

    The Christmas holidays are one of our favourite times of the year- it’s a time of giving, celebration and happiness. We love the contagious Christmas spirit, the beautiful decorations and the celebration of gatherings between family and friends. It is truly a remarkable time of year. However, with Christmas and holiday celebrations comes busy parking lots, more traveling and plans

    Read more
    0
    Braymark | Niagara Ontario Mystery Shopping
  • The Benefits of Hiring a Mystery Shopping Company

    By on December 11, 2015

    Hiring a secret shopping company to evaluate your customer service needs, whether in the tourism, hospitality or dining industries, can be highly beneficial for business growth. You will receive factual information and analyzed data that will reflect what is currently taking place within your establishment to better drive results, improve areas of weakness and enhance overall guest experiences. Here are

    Read more
    0
    Braymark | Niagara Ontario Mystery Shopping
  • Ontario Hospitality Industry Trends

    By on December 4, 2015

    As 2015 quickly draws to a close, we would like to look back on this whirlwind of a year and piece together the trends within the Ontario hospitality industry that you, as industry leaders, made happen. Ontario certainly saw an increase of tourism this year and adapted accordingly to new industry trends that occur suddenly and can drastically shift the market. Let’s take a look back at 2015 so you can better prepare yourselves for 2016 to be stronger industry leaders and customer service representatives.

    Read more
    0
    Braymark | Niagara Ontario Mystery Shopping