What is the ROI on Excellent Customer Service?
Read moreOn the continuous theme of providing the best guest experience through excellent customer service, we are discussing ROI (return on investment) from excellent customer service. As previously discussed, excellent customer service stems from hiring the right people for your business in order to provide the experience that guests are looking for.
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What is the Experience that Everyone is Looking For?
Read moreEstimated reading time: 4 minutes Previously we discussed the importance of hiring the right people for the hospitality industry. By hiring the right employees for your business and following the hire for attitude (teach the skill) rule, you can ensure that you are bringing excellent customer service to your business. Now that you have the employees that your business needs, with the right
Hire for Attitude (Teach the Skill)
Read moreEstimated reading time: 4 minutes Customer service in the hospitality industry is the bread and butter to successful customer relations. It reflects how the rest of your business runs, and how customers perceive your company can fall short from a simple interaction – whether that be from front of line, email, telephone or social media. all interactions with customers
Why Employee Engagement and Satisfaction Matter
Read moreEstimated reading time: 3 minutes We already know that in the hospitality industry in Ontario you are constantly striving to ensure the best guest experience possible. Time and money are invested in mystery shopping services to find out where employee improvement can take place and how guest experiences can be re-evaluated. To ensure high quality customer service, you first have
Congratulations to the Drake Devonshire Inn!
Read moreCongratulations to the Drake Devonshire Inn in Prince Edward County for their recent accolades at the annual Hospitality Design Awards in New York City!
