Why your hotel should be addressing negative online reviews
Read morePotential guests will always be attempt to research your hotel before they ultimately decide to choose you. They will go online searching for reviews, analyzing both the positive and the negative ones. Those reviews can determine whether the customer chooses your business or one of your competitors. Even if you try your best, sometimes you can’t avoid those negative online reviews.
0How to reward customer loyalty
Read moreCustomer loyalty is incredibly important for any business. Developing and maintaining positive relationships can mean long-term business for your company. Companies cannot exist without loyal customers. It’s much harder to attract new customers than it is to retain previous ones (and as an added bonus when your customers are happy with your service they will become ambassadors of your brand).
Why “the customer is always right” can be bad for business
Read more“The customer is always right”, isn’t that the way we’ve always been told to do business? The phrase has been a staple in the customer service industry since the founder of Selfridge’s Department Store, Gordon Selfridge, first coined it. The phrase is drilled into every customer service worker, whether they work in a hotel, restaurant, winery, or other attraction service.
5 reasons why people are choosing boutique hotels
Read moreFinding the right hotel is important to travellers. Whether they are travelling for business or pleasure, guests are looking for specific features and experiences when selecting their hotel. When guests are looking for something smaller, something more intimate- they look for boutique hotels. Boutique hotels are a rapidly growing sector and can offer a truly unique experience. As certain travellers
Niagara mystery shoppers examine 5 common customer service mistakes
Read moreBad customer service can have tremendous consequences for the hotel industry and can cost your hotel customers and end up costing you a whole lot of money. It can seriously damage your hotel’s brand- even loyal guests can start looking at your competitors when they receive bad service. You should be making every effort to make sure that your customer
